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Taiwan Headquarter
Address: No. 2-3, Alley 6, Lane 85, Minsheng St.,
JhongHe City, Taipei County,
Taiwan 23542, R.O.C.
Telephone: 011-886-2-29529808
Address: 5319 University Dr. #608
Irvine, CA 92612
Telephone: 949-528-3579
e-mail: CustomerService@CenturyBioTech.com
FAQ
1. How to order?
 | Online order - Visit www.CenturyBioTech.com, you can shop and pay online using your credit card | |
| via PayPal®. We only accept orders with shipping address in the United States of America. |
2. Shipping policies
| Online orders received by 3:00 pm on any business day will be shipped within 2 business day. | |
| Standard - USPS Priority Mail - Delivered in 2-3 business days | |
| Shipping and handling rates are calculated at checkout. |
3. Privacy policies
| Please be assured that all information submitted on www.CenturyBioTech.com will remain | |
| confidential and will not, under any circumstances, be sold or distributed to any third parties. |
5. What is PayPal®?
| PayPal® is how individuals and businesses send and receive money online. | |
| Choose to pay using your credit card, debit card, or bank account | |
| Make secure purchases without revealing your credit card number or financial information. |
4. Why use PayPal® as our payment platform?
| Century BioTech uses PayPal® as our payment platform because it is a trusted company that | |
| provides secure transactions for millions of customers worldwide. It is secure, convenient, and your transaction is recorded by PayPal®. |
6. How do I make purchases via PayPal®?
| Customers shop on our website and pay through PayPal® either with their PayPal® account or by | |
| just entering a credit card number. A PayPal® account is not necessary. | ||
| Here is how it works | |
Customer’s complete satisfaction is our ultimate goal. You may return any item shipped by
www.CenturyBioTech.com for a credit or refund on the item you purchased. We will complete the process
of return within 15 days after we received your return. Also keep the following in mind:
| If you decide to return the purchased item, you must return the item within 15 days of purchase. We | |
| will not process customer return after this period and we are not responsible for notifying you if this grace period is exceeded. | ||
| If the returned item has not been opened and not been damaged in any form, no questions will be | |
| asked, you will receive 100% credit or refund of the item price you paid. | ||
| If the returned item has been opened, or used, or damaged in any form, you will receive a 70% | |
| credit or refund of the item price you paid. | ||
| Postage is not refundable. | |
| If you decide to return the purchased item to us, you must attach the original packing slip to the | |
| returned item. Returned items without the original packing slip will not be processed and we are not responsible for notifying you. |
The shipping address for returned items is:
Atten: CRA/Century BioTech
P.O.BOX 53334
Irvine, CA 92619-3334
